FAQ

Shipping & Delivery

Do you offer international shipping?
Currently, we only ship within the United Kingdom.

For full shipping details, please see our shipping policy or contact us directly.

How quickly are orders processed?
Orders are usually processed and dispatched within 48 hours of purchase.

When will my order arrive?
Standard delivery usually takes 6–8 business days (weekdays only) once your order has shipped. Custom or personalised items may require additional time.

What are the shipping costs?
All orders include free shipping, regardless of the total order value.

Returns & Exchanges

How does your returns process work?
If you’re not completely satisfied with your order, you may request a return within 30 days of receiving it.

For complete information, please review our Refund & Return Policy.

Can I exchange an item?
Yes, exchanges are available under the following conditions:

  • Purchased via our official website

  • Items remain unused and in perfect condition

  • All original packaging, labels, and accessories are included

  • Requests must be made within 30 days of receipt

To request an exchange, please contact us via our "Contact Us" page, and our team will assist you promptly.

Payment & Security

What payment methods do you accept?
We offer a range of payment options for your convenience:

Cards:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • UnionPay

Digital Wallets:

  • Apple Pay

  • Google Pay

Shop Pay Services:

  • Shop Pay

  • Shop Pay Installments

Local Payment Methods:

  • Klarna

Are transactions secure?
Yes—your payment information is fully protected using industry-leading systems that meet the highest security standards.

How is my personal information protected?
We take your privacy seriously and implement robust security measures to safeguard all customer data.

Account & Ordering

Do I need an account to shop?
No—registration is optional. You can complete your purchase using our guest checkout.

Having issues with your order?
Our customer support team is ready to help. Contact us at contact@laglop.com, and we’ll resolve any problems quickly.

Still Have Questions?

You can reach out to us at any time via our Contact Us page, and our team will be happy to assist you.

DBA: Laglop

Contact Form: Here

Business Address: 155 Great Charles Street Queensway, Birmingham, England, B3 3LP, United Kingdom

Email: contact@laglop.com

Phone: +44 7511 256714

Customer Support Hours:
Monday to Friday - 9 AM to 6 PM GMT

We'll answer you within 24 hours on business days.